ORDERS
What does bespoke mean?
Bespoke jewelry refers to custom-designed, one-of-a-kind pieces tailored just for you. Share your budget, aesthetic, and stylistic preferences, and we’ll collaborate to create a unique design that reflects your personality.
We also welcome non-bridal custom projects. Whether it’s for a special occasion or simply because you want something meaningful, we’re here to bring your vision to life.
When is payment due?
We require a 50-70% down payment when you place your order, with the remaining balance due before the piece is shipped.
How long does it take for my order to be processed?
Made-to-order pieces take approximately 4-8 weeks to complete. If you need a faster, express orders may be possible depending on the case. Please contact us via WhatsApp to discuss express options
Can i come to the showroom?
Karvi operates on an appointment-only basis, with showroom hours on Saturdays and Sundays from 10:00 AM to 3:00 PM. To book your visit, please contact us via WhatsApp.
Do you work with virtual clients?
Yes, we do! Many of our clients work with us 100% virtually, even if they’re not based in Jakarta. You can book a virtual appointment through WhatsApp to begin your bespoke journey.
How do i know my Ring Size?
We follow the standardized HK ring size here. No matter where you are in the world, simply refer to our international sizing chart below to choose the right size.
If you're still unsure, you can order our ring sizer for the most accurate fit
DIAMONDS & GEMSTONES
What kind of diamonds do you offer?
We offer both natural and lab-grown diamonds. However, we do not work with moissanite or cubic zirconia.
What grading standards do your diamonds follow?
Our diamonds adhere to the grading scales and standards established by the Gemological Institute of America (GIA).
Do you offer other stones besides diamonds?
Yes, we offer a variety of precious and semi-precious stones, including sapphires, emeralds, rubies, and many others. We work with you to select the perfect stone for your bespoke piece.
What is the difference between natural and lab-grown gemstones?
Natural gemstones are formed in the earth over millions of years, while lab-grown gemstones are created in a laboratory environment using similar conditions. Both are real stones, but lab-grown gemstones tend to be more affordable.
Do you offer birthstone options for custom jewellery?
Yes, we offer a variety of birthstones for custom jewellery pieces. Whether you're designing a piece for yourself or a loved one, we can help you incorporate meaningful birthstones.
What is the quality of the gemstones you use?
We only use high-quality gemstones that meet strict standards for color, clarity, and cut. Over the years, we have developed strong personal relationships with mine owners and cutting houses, allowing us to provide you with the best curated stones
SHIPPING
How are domestic orders shipped?
We ship domestic orders using RPX Insured Delivery or Paxel Insured, based on your preference.
How are international orders shipped?
International orders are shipped via FedEx, contact us through Whatsapp or Email for more info.
Can I pick up my rings?
Yes, you’re welcome to pick up your rings in person. Book your pickup appointment through WhatsApp.
WARRANTY
What is included in your warranty?
Karvi offers complimentary resizing (1x) and repolishing services.If a manufacturing defect is found within 1 month of delivery, we will repair or replace the piece at our discretion. Please note, normal wear and tear is not covered under warranty.
PAYMENTS
What payment methods do you accept?
For your convenience, we accept all major credit cards and wire transfers. For international clients, we also offer PayPal.